Christopher Fisher
Sr Director of Operations and Client Services
- Role
- Sr Director Operations & Client Services at Fusion CX
- Location
- Massillon, OH, US
- LinkedIn followers
- 500 followers
About Christopher Fisher
I\'m a seasoned leader who drives operational strategies and oversees service delivery…
Experience
Sr Director Operations & Client Services
Aug 2022 — Present · Canton, OH, US
Reporting to CSO, I lead operational strategies and oversee service delivery across multiple locations spanning North America. My role encompasses managing inbound/outbound sales, customer service, chat, email and back-office operations for diverse industry verticals including Retail, Telco, Healthcare, and Financial sectors, catering to both B2B and B2C clientele.
Skills
- Call Centers
- Operations Management
- Recruiting
- Telemarketing
- Performance Management
- Crm
- Team Management
- Service Delivery
- Vendor Management
- Sales
- Avaya
- Call Center
- Iex
- Process Improvement
- Business Process Improvement
- Quality Assurance
- Bpo
- Team Leadership
- Inbound Marketing
- Leadership
- Customer Retention
- Customer Service
- Coaching
- Contact Centers
- Management
- Outsourcing
- Customer Experience
- Employee Engagement
- Workforce Management
- Training
- Customer Satisfaction
- Call Center Development
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