Christopher Egel
Program Consultant, Customer Success Support, SME
- Role
- Customer Success Analyst at First Advantage
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Christopher Egel
Seasoned Account Management professional with 25 years+ of well-rounded experience in client-facing service, sales support, and business development in the background screening industry. Subject matter expert in workplace drug and alcohol testing programs and relative Federal regulations. Manages new client implementations, platform integrations, and client retention, and multiple-platform migration projects. Focuses on client retention through quality assurance plans and strategic account management. Identifies and resolves critical business issues and strategizes and implements improvement plans that enhance the customer and candidate experience. Creative thinker with excellent analytical and communication skills. Thrives in both independent and team environments. Managed enterprise migrations across multiple platforms, on schedule and within budget.
Experience
Customer Success Analyst
Nov 2020 — Present
Education
University of Wisconsin-Milwaukee
BA
Skills
- Account Management
- Training
- Customer Satisfaction
- Customer Relations
- Drug Testing
- Background Checks
- Performance Management
- Crm
- Customer Retention
- Customer Service
- Recruiting
- Strategic Planning
- Employee Relations
- Talent Acquisition
- Team Leadership
- Salesforce.com
- Applicant Tracking Systems
- Program Management
- Customer Relationship Management (Crm)
- Business Development
- Team Building
- Vendor Management
- Human Resources
- Process Improvement
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