Christopher E. Johnson
SERVICE DESK MANAGER | IT SUPPORT MANAGER | Enthusiastic people manager driving efficient solutions and exceptional support
- Role
- Executive Vip Support Analyst and Service Level Manager at The Lubrizol Corporation
- Location
- Euclid, OH, US
- LinkedIn followers
- 500 followers
About Christopher E. Johnson
Experienced IT leader adept at consulting, managing, and implementing diverse…
Experience
Executive Vip Support Analyst and Service Level Manager
Oct 2023 — Present · Wickliffe, OH, US
The primary contact for all executive-level issues and requests.Resolving basic and advanced technical issues related to PC hardware and software, including software installations and upgrades.Reviewing and handling other VIP tickets when time permits.Supporting meeting and conference room technology, including conducting daily checks of equipment before meetings commence.Proactively identifying and resolving IT support issues to maintain a high level of executive productivity.Ensuring mobile devices and laptops are up to date and working for the LELT StaffSupporting the LELT group after-hoursAligning IT services with business needs and customer expectationsDefine and aligning SLAsEnsure SLAs are being met for the business needsMonitoir and report
Education
Remington College-Cleveland Campus
Associate's degree
2001 — 2003
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