Christopher Carey

About Christopher Carey

I have an established track record of delivering flawless execution to collaborative projects. Breaking down complex assignments into actionable components while optimizing efficiency is a strength and professional passion. I am a people-person who is customer focused and strives to balance the needs of the business with the best possible user experience.

Experience

1. Program Manager, Google Cloud Certifications

   Google

   Mar 2017 — Present · Mountain View, CA, US

   Working cross functionally to provide operational excellence to Google Cloud’s training and certification programs based on ISO 17024 and NCCA standards.*Maintain close working relationship with learning technologies teams to source, select, onboard and manage technology partners providing cutting edge exam delivery and proctoring services.*Manage exam delivery vendors, negotiate contracts, secure budget and maintain financials.*Scale user support with offshore vendors while developing KB articles and support tools for both Google Cloud and EDU certification exams.*POC for support consultations and escalations.*Curate and manage the Google Cloud Certification Perks Webstore for certified individuals.*Manage web patrol vendor to curb the leakage of confidential exam content.*Enforce exam terms and conditions and communicate instances of misconduct and penalties to those who violate exam terms.*Increase certification exam attempts through collaboration with Partner Program Managers and special events (ex. Google Cloud NEXT, Google Cloud Onboard summits).*Provide planning and logistical support to Google Cloud events with a training and certification presence.*Supervise the localization of exam content and exam platform UI.

Education

• UC San Diego

  BA, Urban Studies & Planning

  1988 — 1992

• Institute for American Universities, Aix en Provence, France

  Junior Year Abroad, French Studies

  1990 — 1991

• UNIVERSITY OF CALIFORNIA, SAN DIEGO, EXTENSION

  Legal Assistant/Paralegal

  1992 — 1992

• Northeastern University

  MS, Criminal Justice

  1994 — 1995

Skills

• Logistics
• Customer Relations
• Negotiation
• Customer Service
• Creative Problem Solving
• Hiring
• Inventory Management
• Team Leadership
• French
• Program Management
• Organizing
• Training & Development
• Transportation
• Travel
• Vendor Management
• Internal Communications
• Procedure Development
• Employee Surveys
• Budgeting
• Demand Management
• Crisis Management
• Conducting Interviews
• Job Description Development
• Facility Operations
• Project Facilitation
• Fleet Management
• Fleet Planning
• Event Planning
• Event Management
• Budgets
• Project Management
• Recruiting
• Public Speaking
• Leadership
• Employee Training
• Adventure Travel
• Tourism
• Cycling
• Hospitality
• Marketing