Christopher Devin Hastings
Senior Escalations Representative - Executive Office Complaints Specialist
- Role
- Senior Escalations Representative - Executive Office Complains at Wells Fargo
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Christopher Devin Hastings
Industry Experience Summary: Bank experience Complaints…
Experience
Senior Escalations Representative - Executive Office Complains
Oct 2020 — Present · Minneapolis, MN, US
Ability to respond independently to the highest level escalated complaints. • Handle inbound/outbound calls with internal and external customers regarding mortgage products and services that are the most high visibility, high risk and/or regulatory in nature. • Perform intake to determine appropriate course of action; conduct investigative steps to fully identify the issues; research product and account information, terms, conditions, contracts and other legal documents.• Create correspondence as needed for information research and resolutions.• Process complex and/or corrective transactions online.
Education
Keene State College
Electronics, Industrial Electronics
1982 — 1986
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