Christopher D. Fagerstrom

About Christopher D. Fagerstrom

Manage day-to-day care management program operations. Develop, review and revise all administrative and clinical policies and procedures relevant to care management.Monitor and evaluate care management performance against program standards, client projections and cost. Ensure programs comply with applicable Federal, State and local laws, any and all regulatory bodies and/or funder requirements, as well as Agency policies and procedures.Identify and implement LEAN process engineering activities.Participate in the implementation of strategic business and/ or operational plans, projects, programs and systems as appropriate for the objectives.Participate in and contribute towards accomplishment of divisional and Agency dashboard goals.Orient and train clinical care management staff.Oversee the supervisory responsibilities of program Care Management to efficiently and effectively manage available resources to assure programs are in compliance with Agency standards.

Experience

1. Senior Vice President

   Direction Home Akron Canton Area Agency on Aging & Disabilities

   Jul 2021 — Present · US

   Manage 140+divisional staff as well as day-to-day operations within Agency.• Oversee the care of 7500+ frail older adults and person’s with functional deficits.• Monitor and evaluate care management performance against program standards, client projections and cost.• Identify and implement LEAN process engineering activities.• Participate in the implementation of strategic business and/or operational plans, projects, programs and systems as appropriate for the objectives. Gauge and measure results.• Participate in and contribute towards accomplishment of divisional and Agency goals as determined by the Board of Directors, The Ohio Department of Medicaid, and The Ohio Department on Aging.• Ensure programs comply with applicable Federal, State and local laws, any and all regulatory bodies and/or funder requirements, as well as Agency policies and procedures.

Education

• Malone University

  Master of Arts (M.A.), Organizational Leadership

  2014 — 2017

• The University of Akron

  Bachelor's degree, Social Work

  1994 — 1998

Skills

• Community Outreach
• Microsoft Word
• Microsoft Excel
• Medicare
• Case Management
• Healthcare Management
• Social Services
• Case Managment
• Program Development
• Strategic Planning
• Hospitals
• Nonprofits
• Home Care
• Healthcare
• Marketing Strategy
• Public Speaking
• Social Media
• Non-Profits
• Long-Term Care
• Microsoft Office
• Medicaid