Christopher D. Erlandsen
Customer Care Associate at BetMGM
- Role
- Customer Care Associate at BetMGM
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Christopher D. Erlandsen
Results-driven Premium Mass Associate in VIP Customer Operations at BetMGM. I…
Experience
Customer Care Associate
Aug 2024 — Present · Jersey City, NJ, US
Monitor activity across 100+ client accounts daily, ensuring compliance with internal risk protocols and state gaming regulationsCollaborate cross-functionally with Promotions, Sales, VIP, Risk & Fraud, HR, Marketing, and Tech teams to resolve client and system-related issues efficientlySupport VIP operations, ensuring top-tier clients receive priority service and personalized account supportMaintain and update client data and access permissions using the proprietary Jarvis CRM systemAnalyze client feedback and usage trends to generate insights that inform product and service improvementsResolve complex issues proactively, contributing to consistently high customer satisfaction scores
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