Christopher Cudiamat
IT Analyst @Bank of Hope
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WORK HISTORY
IT Analyst @Bank of Hope
Gardena, CA, US
Windows 10/11 Enterprise OS and Apple iOS troubleshooting and device management on Intune Assisted with 20 - 30 users per day with software and/or hardware-related issues through Zoom, Microsoft Teams, and ServiceNow ticketing system. Familiar utilizing RDP, RealVNC, and BeyondTrust Remote Support for remote assistance. Utilized Active Directory to manage user accounts and devices to ensure correct GPO is applied based on location Imaged and deployed 10 - 15 laptops/desktops per week using KACE by Quest deployment system for new hires and/or replacements for EOL devices Handled bank-wide HP printer/scanner deployment project which included setting up static IP, DNS, and security protocol configurations Ensured proper swift escalation of tickets to respective departments involved with Information Security, Networking, and System Engineering.
EDUCATION
University of Phoenix
Bachelor of Science - BS
ABOUT CHRISTOPHER CUDIAMAT
Striving and adapting to become the best version of myself. Let\'s connect and grow…
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