Christopher Christen

About Christopher Christen

IT operations leader focused on automation, AI enablement, and scalable internal support. I modernize processes, reduce cycle times, and improve employee experience by consolidating systems, tightening governance, and embedding automation where it saves time and reduces risk. Clear communicator, hands-on builder, and collaborative partner to Security, People, Legal, and Engineering.

Experience

1. Senior Manager, IT Operations

   Calendly

   Oct 2023 — Present · Milwaukee, WI, US

   Built an AI‑first internal support model (Console + Productiv), automating 48–55% of monthly requests by mid/late 2025 and shifting team time to higher‑value work.Launched fully automated CDW laptop shipping for new hires, eliminating manual intervention and speeding day‑one readiness.Rolled out Cloudflare WARP to all managed devices to strengthen web filtering and end‑user protection.Consolidated People, Legal, and Security internal support into an IT‑managed Zendesk and designed macros/triggers/playbooks to deflect and route Tier 1—achieved ~50% automation for Privacy requests during rollout.Established the Service Desk mission, monthly metrics cadence, and trends dashboard to drive visibility and continuous improvement.Supported SOC 2 and ISO27001 evidence collection and reviews in partnership with Security and cross‑functional leads.

Education

• University of Wisconsin-Milwaukee

  Communication, Journalism, and Related Programs

  2003 — 2007

Skills

• Training
• Musicians
• Team Leadership
• Sales
• Troubleshooting
• Mac
• Saas
• Training Facilitation
• Music
• Management
• Technical Support
• Mac Os
• Iphone
• Employee Training
• Social Media
• People Management
• Ilife
• Customer Service
• Iwork
• Itunes
• Social Media Marketing
• Talent Management
• Os X