Christopher Chirico

E-commerce Operations Manager @ShopRite

Warwick, NY, US

Led the successful transition from single-order shopping to multi-order shopping, enhancing workflow efficiency and increasing order processing capacity• Managed the \"Order. Pickup. Deliver.\" department, overseeing a team of 45 employees to ensure seamless order fulfillment and delivery services of over orders weekly• Analyzed departmental performance data to identify trends and opportunities for optimization, contributing to overall department goals of improving shop times to 2.20 pieces per second while staying under 70 minutes per shop• Created and optimized weekly schedules, within budget constraints, to ensure efficient order processing and minimize delays, improving team performance• Coached and mentored over 50 team members, implementing strategies to improve order accuracy, speed, and overall customer service• Conducted \"LEAD challenges\" including performance metrics, like improving shop times to 24-27 seconds per piece, leading to improved operational efficiency by 15% and improved speeds for 29 shoppers• Managed customer service calls, resolving issues promptly and maintaining high customer satisfaction for customers a week, which led to positive feedback and increased business

University at Albany, SUNY

Bachelor's degree