Christopher Chevalier
Managing Director; Strategic Partnerships at AAA Northway
- Role
- Managing Director Strategic Partnerships at Aaa Northway
- Location
- Schenectady, NY, US
- LinkedIn followers
- 500 followers
About Christopher Chevalier
With over 18 years of dedicated service at Northway, I have built a career marked by a passion for operational excellence, member satisfaction, and team leadership. Beginning as a Member Services Associate, I honed my skills in providing exceptional sales and service support, handling inquiries, and resolving member issues with professionalism and efficiency.Progressing through various roles, including Call Center Assistant Supervisor, Supervisor for 2nd and 3rd Shift Dispatch and Operations, and Marketing Coordinator, I developed a comprehensive understanding of call center operations, marketing strategies, and team management. In each capacity, I focused on optimizing processes, enhancing service quality, and driving member satisfaction.My tenure as Manager of the Amsterdam Travel Center, Halfmoon Travel Center, and Club-Owned Repair division allowed me to further demonstrate my ability to lead teams, streamline operations, and deliver results. From overseeing daily operations to managing budgets and driving sales growth, I consistently pursued excellence in every aspect of my role.Key accomplishments include integrating processes between sectors and business lines to improve operational coherence, spearheading marketing initiatives to increase member engagement, and implementing cost-control measures to enhance financial performance.Throughout my career, I have remained committed to fostering a culture of excellence, continuous improvement, and member-centricity. My adaptable leadership style, problem-solving skills, and dedication to teamwork have been instrumental in driving success and achieving organizational goals.Looking ahead, I am excited to continue leveraging my experience and expertise to contribute to the growth and success of our forward-thinking organization, Northway, who is committed to delivering exceptional service and value to our members and customers.
Experience
Managing Director Strategic Partnerships
Sep 2025 — Present · Schenectady, NY, US
Education
Northville High School
Advanced Regents Diploma
Fulton-Montgomery Community College
Associate's degree, General Studies
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