Christopher Cardenas
Vice President, Customer Experience | People & Culture Focused | Scaling Businesses | Embedding AI | Analytical Modeling
- Role
- Vice President, Customer Experience at WM
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Christopher Cardenas
Highly innovative and entrepreneurial minded customer experience and operations executive successful at building and leading best in class customer support organizations for Fortune 50 companies. An influential leader combining creative customer experience strategy with strong qualifications in data sciences, performance excellence and operational effectiveness. Record of reversing operational declines while capturing significant cost reductions through process redesign, advanced analytics, performance improvement and developing productive cross-functional alliances. Specializing in the transformation of support organizations to meet the ever-changing needs of the customer. Enterprise Customer Experience Strategy Digital Customer Experience Implementation Business Intelligence and M&A Integration Advanced Analytics & Customer Segmentation Artificial Intelligence & Large Language Models Domestic & Global Contact Center Management Remote & Multisite Call Center Management Vendor Contract Negotiations & Management B2B Sales, Retention, Operations and Planning Compensation/Incentive Plan Development Resource Planning & Workforce Staffing Executive Level Presentations/Board Reports Continuous Change Management & Execution Strategic Planning & Cultural Transformation Technology Innovation & Design Thinking
Experience
Vice President, Customer Experience
Aug 2025 — Present · Houston, TX, US
Education
Webster University
Master of Business Administration (MBA), Finance, General
Texas Lutheran University
Bachelor of Business Administration (BBA), Finance, General
Skills
- Sales Management
- Speech Analytics
- Budgets
- Sales Operations
- Customer Retention
- Customer Service
- Vendor Management
- Compensation Structure Design
- Leadership
- Budgeting
- Mergers & Acquisitions
- Call Center
- Change Management
- Workforce Management
- Forecasting
- Management
- Telecommunications
- Business Analysis
- Analysis
- Incentive Programs
- Key Performance Indicators
- Program Management
- Team Leadership
- Compensation Structures
- Acquisitions
- Board of Directors Presentations
- Process Improvement
- Call Centers
- Cross-Functional Team Leadership
- Multi-Site Operations
- Mergers
- Competitive Analysis
- Customer Experience
- Contract Negotiation
- Performance Management
- Workforce Planning
- Customer Satisfaction
- Call Center Development
- Wireless
- P&L Management
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