Christopher Braga

About Christopher Braga

I am a strategic and people-focused operations leader with a proven track record of driving scalable support models, cross-functional alignment, and operational excellence across global teams. I lead initiatives that transform service delivery, streamline case management, and enhance team performance through process optimization and data-driven decision-making.

Experience

1. Senior Manager Business Operations

   Progress Software

   Nov 2024 — Present

   I’m responsible for the Enterprise Applications Support Team (EAST) at Progress Software, driving operational excellence, team development, and strategic transformation across support functions. I spend time supporting my employees as a people manager, optimizing systems and processes as a strategic leader, and collaborating cross-functionally as a subject matter operations leader. I focus on scaling our support model, improving case management, and embedding feedback loops into product and engineering workflows.

Education

• East Carolina University

  BS, Business

  2004 — 2008

Skills

• Sales Operations
• Customer Service
• Consultative Selling Style
• Direct Sales
• Saas
• Swot Analysis
• Leadership
• Enterprise Software
• Sales Management
• Crm
• Salesforce.com
• Budgets
• Sales Process
• Market Research
• Sales
• Cloud Computing
• Lead Generation
• Customer Acquisition
• Prospect Research
• Account Management
• Competitive Analysis
• Management
• Value Based Selling
• Cold Calling
• Training
• Strategic Planning
• Business Planning