Christopher Borthwick
Head of Air Traffic Services @Air Traffic Control Services Limited
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WORK HISTORY
Head of Air Traffic Services @Air Traffic Control Services Limited
Led a culturally diverse team of 40 at a top 10 UK airport, delivering highest UK on-time performance and customer satisfaction scores.• Managed Air Navigation Service Provision for two UK airports, overseeing safety, people, operations, financials and compliance. • Achieved a remarkable increase in colleague engagement scores from 65% in 2022 to 87% in 2025 through delivery of strategic improvement plan.• Delivered innovative projects and lead transformation, including a Radar in the Tower technology initiative, achieving CAA approval.
EDUCATION
The Open University
Bachelor of Science - BS, Airspace Management
The University of Salford
Higher National Diploma, Physics with Pilot Studies
Chartered Management Institute
Chartered Manager (FCMI), Leadership and Management
ABOUT CHRISTOPHER BORTHWICK
With over a decade of operational air traffic control experience, and three years as the Head of Air Traffic Services at Air Traffic Control Services Limited, I lead a culturally diverse team of more than 40 at one of the top 10 UK airports in terms of passenger numbers and air traffic movements.My work focuses on managing air navigation services for two airports, ensuring safety, operational excellence, and compliance. I have contributed to significant advancements, including the implementation of Radar in the Tower - which achieved CAA approval - and the successful execution of a strategic improvement plan that enhanced colleague engagement scores from 65% in 2022 to 87% in 2025. My core competencies include operations management, project planning, and negotiation. I am committed to fostering a culture of collaboration, innovation, and continuous improvement within the aviation sector. Through strategic leadership, I aim to deliver impactful initiatives that enhance safety, efficiency, and customer satisfaction while empowering teams to achieve their full potential.
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