Christopher Boinis
Client Success Leader
- Role
- Client Success Manager at Richardson Sales Performance
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Christopher Boinis
Experienced in Customer/Client Success, Sales Enablement, Direct Sales, Consulting and CS Operations. Expertise in client retention and account growth. Have collaborated closely with Product, Professional Services, Sales, Support, Marketing, Engineering, etc. Experience managing team of 20+ Customer Success Managers, Renewal Managers, and Customer Success Associates. I am specialized in sales, sales enablement, consulting, customer success, and marketing consulting. I also have direct experience with financial reporting, equity compensation management and financial planning & analysis solutions. I obtained my Master\'s degree in Business Management from the University of Maryland Global Campus in April 2022. I graduated with a BA in Business Administration and minor in Environmental Studies from Furman University in Greenville, South Carolina in May 2019. Feel free to send me a message.
Experience
Client Success Manager
Apr 2024 — Present · Raleigh, NC, US
Richardson is a global sales training organization – equipping sales teams to win more business in an increasingly cautious and complex environment. I joined Challenger in 2024, closely followed by the acquisition by Richardson, to help integrate and strengthen two of the most influential organizations in the sales performance industry.Collaborated with sales and enablement leadership to craft customized training programs, leveraging data insights to optimize internal team development and fuel revenue growth. Built robust client relationships, aligning business objectives with Challenger / Richardson\'s offerings, ensuring client success, retention and growth. Provided prescriptive and proactive recommendations, significantly enhancing clients\' sales \"GTM\" strategy, onboarding, enablement, and marketing efforts. • Led customer success initiatives, overseeing a diverse portfolio of Fortune 500 clients and an internal project management / implementation team.• Supported implementation of the Challenger / Richardson methodologies globally upskilling thousands of sales and marketing professionals and leaders.• Collaborated with cross-functional teams to guide project delivery, sales strategy, implementation and commercial messaging at each stage of the client\'s lifecycle.• Managed relationships with senior / executive stakeholders within client organizations, ensuring alignment between business goals and purchased products.• Provided clients with consulting and proactive recommendations, enhancing their sales growth, onboarding, enablement, and marketing efforts.• Shared valuable feedback on the customer experience with internal stakeholders and helped craft enhanced end-to-end processes and strategies.• Supported cross sell and upsell activities leading to several six and seven figure expansions• Mentored several customer success managers contributing to their company onboarding and professional development.
Education
University of Maryland Global Campus
Master's degree, Business Management
Furman University
Bachelor of Arts - BA, Business Administration and Management, General
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