Christopher Black
Manager, Leader, Mentor
- Role
- Senior Manager, Client Services at Cvent
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Christopher Black
Experienced and data-driven service delivery manager, motivated by people development, process refinement, and client satisfaction. Skilled builder, leader, and mentor of implementation teams in high growth SaaS companies. Capable in technology implementation, project management, product development, and business readiness spaces.
Experience
Senior Manager, Client Services
Sep 2022 — Present
Managed the service delivery teams on high touch enterprise accounts.Designed and implemented initiatives to scale professional services engagementsEstablished departmental and process improvements for larger client service departmentsEnsured that professional services team have a solid understanding of client business objectives and goalsCollaborated with senior leadership to develop a go-to market strategy for enterprise level accountsDeveloped engagement standards between services and product teams to improve platform efficienciesEngaged in interviewing, onboarding, coaching, and mentorship of new project managers & analysts
Education
University of Utah
Bachelor's degree, Political Science and Government
2009 — 2015
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