Christopher Jurczyk

About Christopher Jurczyk

As a Principal Support Engineer with over 20 years of proven expertise, I specialize in driving customer satisfaction, retention, and technical excellence across SaaS and AdTech platforms. My professional journey is defined by a strong ability to quickly resolve complex technical issues, build trusted client relationships, and consistently enhance critical customer success metrics.I excel at leveraging deep technical skills—including SQL, CRM software, and advanced systems integration—to streamline operations and optimize client workflows. My proactive problem-solving and clear communication style have enabled me to translate intricate technical challenges into user-friendly solutions, significantly improving customer adoption and engagement.At FreeWheel (Comcast’s Strata Division), I lead critical customer support and technical integration projects, supporting enterprise-level SaaS platforms used by major media clients, including iHeart Media and NPR. I have successfully transitioned complex client systems from Citrix to AWS, resolving over support cases with a 97%+ quarterly CSAT with a 2 hour First Response Time on a 12 hour Time to Close on 75% of case SLA’s.

Experience

1. Client and Family Success Specialist Sales Agent - Moore Agency Mo Ne

   American Income Life Insurance Company

   Oct 2025 — Present · Kansas City, MO, US

   Licensed Independent Contractor – Illinois Life and Health• Educating customers on the benefits of American Income Life Insurance products, services and policies. Building long-term client relationships based on trust and service.• Drive growth with targeted outreach to expand portfolio significantly.• Delivery of high-quality new client sales presentations and needs analysis over remote sessions• Serve as SME of 4 Life Insurance Products, SME of Union Benefit Plans, Income Protection Strategies, Family Care and Individual plans, Will Kits, Child Head Start Plans and Child Safety Kit set ups. Assisting families with policy applications and beneficiary updates• Meticulously prepare and process policy applications, ensuring accuracy and compliance.• Partner with underwriters and claims specialists to ensure seamless client service and success. • Actively participate in team initiatives to enhance overall agency performance.

Education

• Northwestern University, School of Continuing Studies

  Bachelor of Philosophy Communication Systems, Communication Information Systems / Business

• Northeastern Illinois University

  Bachelors of Arts Degree, Administration of Criminal Justice / Human Resource Development / Psychology