Christophe Girault
Director, Platform and Customer Success @Tidwit
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WORK HISTORY
Director, Platform and Customer Success @Tidwit
La Rochelle, FR
Focusing on a number of critical initiatives to drive and support TIDWIT hypergrowth:• Remotely building & managing our Customer Success organisation (10+ team members) to deliver a seamless post-sales experience, and support strategic accounts onboarding, engagement, satisfaction, retention and expansion. Looking after TIDWIT enterprise customers globally (AWS, Adobe, AT & T, EY, Accenture, Infosys, IBM…).• Identifying strategic opportunities within our existing customer base to increase our footprint, deliver greater value, and drive retention and upsells; As a result, doubled revenue across our top 3 accounts over the past 18 months.• Owning the product roadmap, and remotely leading a cross-functional team to scope, design, develop, QA, and deploy major platform evolutions (including new features and usability improvements) and fit for purpose applications (ecosystem orchestration, license management, voucher management, ecosystem campaigns, AI agents…) – using Azure DevOps to operationalize our 3-week sprints.• Working with Technology Vendors (AWS, Adobe, Microsoft…) and Learning Providers (Udemy, O’Reilly, Pluralsight, Coursera…) to orchestrate and streamline the integration, management, and distribution of tens of thousands of digital assets (including training courses and learning paths, videos, documents, sales & marketing collaterals.) to hundreds of entreprise customers globally using the TIDWIT ecosystem network.• Supporting pre-sales engagements to run advanced or custom demos, share case studies, answer technical questions (e.g. around back-end integrations), and scope product-related requests.
EDUCATION
ESIEE PARIS
Bac +5, Computer science, Marketing, Project management, Finance
Eseo
Bac +2, Classes préparatoires
SKILLS
ABOUT CHRISTOPHE GIRAULT
Over 20 years of experience within the IT industry focused on driving Software/SaaS sales globally through strategic partnerships and customer success, across key industry verticals including OEMs, CSPs/Telcos, SIs, IT Distributors and VARs. Key competencies • Building a customer success organisation from the ground up, including people, processes, and tools. • Supporting strategic accounts & partners onboarding, engagement, satisfaction, expansion and retention. • Developing GTM plans to drive SaaS sales and adoption through direct and indirect channels. • Nurturing and growing strategic sell-with/sell-thru partnerships (OEMs, CSPs/Telcos, VARs). • \"To partner\" and \"through partner\" marketing strategy, planning and execution. • Leading large & complex projects with multiple stakeholders and groups contributing. • Solid technical background; Proficient in bridging the gap between business & technology. Personal skills • High-energy, confident team leader with an infectious passion for solving customers\' problems. • Ability to build and nurture long-lasting relationships with customers, partners and colleagues across all organizational levels (up to CxO), functions (Sales, Marketing, Product/Engineering…) and regions. • Self-starter and self-managed with the ability to think strategically and creatively. • Influential communicator and presenter with strong analytical and summarizing skills.
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