Cj Dahlia

About Cj Dahlia

As a career-long Product Manager & Leader, I’m passionate about building diverse teams that work together to drive toward functional, value driven products.I also serve on the board of Camp Ten Trees - checkout my Volunteer section for more info, or contact me for easy ways to help sponsor Queer kids having the best summer of their lives.

Experience

1. Director, Client Engineering

   Salesforce

   Feb 2024 — Present · Seattle, WA, US

   Client Management at Salesforce is more than just managing devices for 80k users - it\'s driven by a deep understanding of onboarding and enrollment as experiences, proactive review of security threats and vulnerabilities, and allowing our core engineering teams to develop against betas on day 1 so our internal products can stay ahead of our competitors.With our Mac, Windows, and Mobile suites, we secure & manage devices for all our employees so they can have frictionless experiences on their chosen platform wherever they go. We benchmark top quality equipment while maintaining an eye for our operating margins, and develop a deep understanding of our user needs to drive top value per dollar spent. In addition to constant alignment with Security, Infrastructure, Technical Support and Technology & Product Leaders, we use predictive analytics and demand forecasting to drive our improvements and designs. I carefully watch and evaluate internal service metrics and ticketing data to watch for user feedback. Our teams deploy early and often to pilot and champion groups to test our theories.I manage 36 employees internationally - including three hybrid engineering and operational teams and a product management team of 6. We support Mac, Windows, iOS and Android, about 100k devices. I’ve programs aimed at improving speed-to-market, reducing labor costs, and improving overall efficiency.

Education

• Indiana University Indianapolis

  Master of Arts (MA), Applied Communications

  2010 — 2012

• Indiana University Indianapolis

  Bachelor of Arts (BA), English (Creative Writing); International Studies

  2006 — 2009

Skills

• Business Process
• Information Technology
• Microsoft Office
• Sharepoint
• Leadership
• Data Analysis
• Management
• Adobe Creative Suite
• Customer Service
• Salesforce.com
• Requirements Gathering
• Photoshop
• Strategic Planning
• Integration
• Software Documentation
• Social Media
• Communications Planning
• Process Improvement
• Non-Profits
• Cloud Computing
• Business Analysis
• Marketing
• Dreamweaver
• Project Management