Christine Donaldson
Account Manager Team Lead @Ontopical
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WORK HISTORY
Account Manager Team Lead @Ontopical
Calgary, AB, CA
In my current role, I own the post-sales customer journey and drive platform adoption by delivering strategic business reviews, and ensuring client satisfaction that consistently leads to on-time renewals. By leveraging customer health metrics, data analysis, and regular stakeholder touchpoints, I proactively identify needs, resolve challenges, and improve overall client outcomes.I build trusted advisor relationships with stakeholders from end users to senior executives, positioning solutions that drive adoption, uncover upsell and cross-sell opportunities, and expand accounts. I design and deliver high-impact online training sessions, host office hours, and maintain consistent engagement throughout the contract lifecycle to maximize platform value.Partnering with Sales, Operations, Support, and Product, I translate client feedback into actionable improvements, create best practices to increase advocacy, and monitor usage trends to ensure sustained success. These efforts have resulted in high customer health scores, strong renewals, and lasting client partnerships that directly support business growth.
EDUCATION
Global Leadership College
Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
ABOUT CHRISTINE DONALDSON
Hello! I\'m Christine, Account Manager for Ontopical, a rapidly expanding SaaS startup based in Calgary. With a dedicated focus on supporting Enterprise Clients, I bring a wealth of passion and expertise to drive success. My background in project management has honed my attention to detail, organizational prowess, and proficiency in managing multifaceted initiatives from inception to fruition. I made significant contributions at Platform Calgary as the Lead Membership Development. There, I played a pivotal role in growing the membership program to over 500 members in less than 6 months, showcasing my ability to drive growth and foster strong community engagement. As a past dedicated Project Manager, I oversaw a diverse portfolio of over 40 clients, meticulously tracking their projects and support tickets from start to finish. Through methodical project management, I ensured the seamless execution of deliverables, consistently surpassing client expectations. My approach prioritizes trust and transparency, resulting in the cultivation of strong client relationships.
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