Christine Scarlett

About Christine Scarlett

WE ]Hi there! We\'re Christine & Lauren, The Patient Whisperers® Speakers, authors, hosts, team trainers, founders of upSKILLery™Leading change: bringing soft skills + emotional connection into healthcare\"Emotions drive all success. From our brand and marketing to culture and patient experience, our patients and team must feel connected, informed, and safe. People are at the core of real, sustainable success, and emotions drive people.\"We met in a real premium practice, working side-by-side as practice leaders for four years. We played WAY outside the healthcare sandbox when it came to marketing and created a one-of-a-kind red-carpet patient experience in our practice, completely focused on how our patients felt at every touchpoint. It worked.We achieved:• an average 60% year-over-year cash pay growth• social media growth from in 2 years• a patient experience world-renowned in our industry• 103% cash pay growth our last year in practiceNow, we bring this first-hand practice experience and success – along with a combined 22 years of expertise in PR, marketing, social media, branding, team building, sales, and data analysis – right to YOU.We left our practice (bittersweet!) to keep up with the (surprising!) demand to share our knowledge with others, launching our brand in early 2022.We’ve been humbled and thrilled to share our expertise across the globe in such a short time![ ME ]I joined private practice from a world of sales, marketing & customer service. I turned it upside down and in 7 months increased our cash pay revenue by 98%. I’m here to share how I did it!I left healthcare as Chief Marketing Office of one of the most successful refractive practices in the U.S. My entire career journey has been built on the belief that each moment is an opportunity to elevate the energy of those around me to leave a positive impact in my wake.I love the art of human connection: how to really see, understand and support people who just happen to be our team and patients. Creating training, processes, and workflows that empowered my team was one of my greatest joys in practice.

Experience

1. Subject Matter Expert

   The Patient Whisperers

   Apr 2022 — Present

   We\'re Christine & Lauren, out here sharing what made our own premium practice wildly successful so you can be too.Are we obsessed with the same things?• Marketing & Social Media• Cash Pay Revenue Growth• Team Culture & Skill TrainingNo, we\'re not an agency: we\'re just here to help. Growth Specialists. Consultants. Coaches. Trainers. Your-own-personal-experts. You get the idea.Join us for our weekly podcast, Success Confidentials: conversations that challenge the way we do healthcare. What is a Patient Whisperer?pa·tient whis·per·er | nouna person who has mastered the art of connection and persuasive communication, resulting in maximum conversion and patient satisfaction

Skills

• Marketing Communications
• Non-Profits
• Customer Service
• Online Marketing
• Powerpoint
• Advertising
• Public Relations
• Social Media
• Merchandising
• Social Networking
• Social Media Marketing
• Management
• Email Marketing
• Brand Development
• Marketing Strategy
• Retail
• Entrepreneurship
• Marketing
• Strategic Planning
• New Business Development