Christine Novakovic
Customer Support Operations Manager @Vetster
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WORK HISTORY
Customer Support Operations Manager @Vetster
Toronto, ON, CA
EDUCATION
Northwood University
B.B.A, Marketing
SKILLS
ABOUT CHRISTINE NOVAKOVIC
With over nine years of experience in customer support and operations, I am a passionate and results-oriented leader who strives to deliver exceptional service and value to both internal and external stakeholders. As the Customer Support Operations Manager at Vetster, a telehealth platform for pet owners and veterinarians, I oversee the quality and efficiency of support processes and systems, and collaborate with cross-functional teams to identify and implement improvements and best practices. I hold a Certified ScrumMaster® (CSM®) credential and leverage agile methodologies to manage projects and optimize workflows. I have excellent interpersonal skills and a proven track record of exceeding customer expectations and satisfaction. I am always eager to learn new skills and technologies, and to contribute to the growth and success of the organizations I work with.
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