Christine Medrano
Customer Success | Learning Specialist | K12 Education
- Role
- Customer Success Specialist Team Lead at Newsela
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Christine Medrano
Experienced Customer Success Specialist with a passion for empowering students and educators with technology to enrich learning. I excel in anticipating customer needs, providing proactive support, and delivering customized solutions to enhance customer satisfaction and foster growth. I play a pivotal role in-Championing and executing process improvements across the entire customer lifecycle, maximizing team productivity and ensuring a scalable, high-quality customer experience-Providing leadership, guidance, and coaching to CSS team members, supporting skill development and career growth-Emphasizing the importance of building trust and rapport with clients
Experience
Customer Success Specialist Team Lead
Nov 2025 — Present
Provide direct leadership, mentorship, and career coaching to CSS team members, fostering skill development and retention-Monitor team and individual performance against key metrics (e.g, retention support, data quality), delivering regular, actionable feedback-Analyze complex customer data and operational workflows to identify trends, driving improvements in team efficiency and service delivery-Ensure CSS contributions are strategically aligned with broader Customer Success objectives through clear reporting and proactive partnership.
Education
Johns Hopkins University School of Education
Master’s Degree
Southern Methodist University
Bachelor's degree
Skills
- Educational Leadership
- Public Speaking
- Customer Service
- Ap Style
- Social Media
- Strategic Planning
- Public Relations
- Strategic Communications
- Event Planning
- Microsoft Office
- Advertising
- Social Networking
- Marketing Communications
- Blogging
- Research
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.