Christine Mazur

About Christine Mazur

Christine is a Certified Customer Success Manager (CCSM) and Customer Experience Professional (CCXP) with 15+ years of experience in Customer Success, Technology Implementation and Customer & Employee Experience Consulting and Strategy. She has a proven track record assisting companies across all industries with SaaS implementation, program optimization, and ensuring that clients see the value from their IT investments. She is a Charter Member of the SaaS start up, WageUp, which provides Apps to frontline workers, providing them with key performance indicators, customer feedback, incentive challenges, and personalized AI generated coaching and training.Christine firmly believes that \"Customers will never love a company until the employees love it first\" and that both customers AND employees must be a focus for organizational success.

Experience

1. Customer Success & Account Services, Wageup Inc (Charter Member)

   Wageup Inc

   Oct 2019 — Present · Downers Grove, IL, US

   Charter Member of the SaaS startup WageUp, a platform that harnesses the power of AI to drive performance improvements among frontline workers. • Responsible for the growth, expansion and retention of WageUp enterprise clients.• Track record of success managing multiple strategic accounts concurrently, guiding customers on how to best leverage WageUp to drive their business outcomes and technical objectives.• Key contributor to sales, marketing, and revenue generation initiatives, including understanding business requirements and customer vision, planning, negotiating, and executing the initial sales and renewal strategy through informal account management and formal RFP responses.• Prepares content, educating users on how to fully utilize the platform.• Monitors Customer Health Metrics and takes action to mitigate risk and capitalize on opportunities.• Collaborates with product teams to develop/test new products meeting both current/future client needs.• Implemented large scale customer experience, employee engagement and performance management programs - including reporting, training, competitions, and incentive programs.

Education

• Virginia Tech

  B.S., Psychology & Sociology, Degree with Distinction, Cum Laude

• Virginia Tech

  M.S., Sociology - Quantitative Research focus