Christine Winner Ferhat
Award-winning Customer Experience Leader, Conference Speaker, Communications Expert, Strategic Thinker
- Role
- Customer Experience Lead at CRB
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Christine Winner Ferhat
Award-winning, highly accomplished professional with 20+ years in customer experience…
Experience
Customer Experience Lead
Oct 2020 — Present
2024 conference speaker at Rethink ABM — New York, presented by Momentum ITSMA.• Momentum ITSMA, a world-leading B2B growth consultancy, awarded CRB\'s CX program, in a field with many international competitors, their Diamond Award (the highest level of recognition) in the Leveraging Customer Research category in their 2023 Marketing Excellence Awards. • Responsible for managing and optimizing Voice of the Customer platforms; analyzing qualitative and quantitative data; and communicating findings, insights and recommended action plans to executive, department, and account stakeholders.
Education
The University of Kansas
Bachelor of Science (B.S.)
Benedictine College
Master of Business Administration (M.B.A.)
Université Paris-Sorbonne
Certificats de Langue Française
The University of Kansas
Bachelor of Arts (B.A.)
Skills
- Marketing
- Proposal Management
- Proposal Writing
- Technical Writing
- Strategic Planning
- Social Media
- Public Relations
- Internal Communications
- Media Relations
- Management
- Program Management
- Strategy
- Social Media Marketing
- Strategic Communications
- Speech Writing
- Project Management
- Press Releases
- Copywriting
- Communications Planning
- Crisis Communications
- Writing
- Change Management
- Editing
- Marketing Communications
- Corporate Communications
- Public Speaking
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