Christine C.
Graduate Student at the Chaplin School of Hospitality & Tourism Management at Florida International University
- Role
- Rep i & Ii, Care at CVS Health
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Christine C.
I thrive on genuine connections, active listening, and building relationships that make a…
Experience
Rep i & Ii, Care
Aug 2023 — Present
Delivered exceptional customer service to members, providers, and plan sponsors, resolving an average of 30+ inquiries daily via phone, email, and chat with a focus on empathy and efficiency• Provided accurate education on benefit plan details and available services, empowering members to make informed decisions.• Ensured strict confidentiality and data integrity while handling sensitive member information in compliance with HIPAA standards.• Led onboarding and training for 18 team members, sharing expertise in systems such as Compass, NICE, EEM, and theSource, and auditing performance to ensure adherence to best practices.
Education
Florida International University
Hospitality Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.