Christine Woodall

Hospitality Host @MAG (Airports Group)

Manchester, GB

Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer serviceEnsure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended businessTake monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.Provide assisted service to guests during their stay with business services including fax, computer access and printing. Perform ‘back of house’ duties when catering staff members are not present or are busy.