Christine Tincher
Senior Director, Mortgage Capital Markets @Capital One
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WORK HISTORY
Senior Director, Mortgage Capital Markets @Capital One
Led the strategic integration of quality control, whole loan trades, investor delivery, relationship management and repurchase and warrant risk (R&W) into a single group. Drove a significant culture change using SixSigma-based process improvement methodology, while bringing a strong focus to customer experience and risk governance. • Transformed processes resulting in 50% staff reduction with clean audit results • Successfully negotiated confidential settlements and loan sales • Data driven transformation of Quality Control Approach reducing staffing by 20% and reducing errors by 80% • Defined success factors and key performance metrics to improve Customer Experience and Risk Governance improving internal NPS
EDUCATION
Wittenberg University
Bachelors of Science
University of Baltimore Merrick School of Business
Master of Business Administration - MBA
SKILLS
ABOUT CHRISTINE TINCHER
Helping organizations transform through technology for Excellence As a mortgage…
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