Christine Siy
Regional Customer Success Agent @Avtron Power Solutions
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WORK HISTORY
Regional Customer Success Agent @Avtron Power Solutions
Regional Customer Management: Serve as the main point of contact for customers in assigned region, ensuring consistent communication and personalized support. Handle inquiries via phone, email, and chat, providing timely and effective resolutions across all service touchpoints.Customer Advocacy: Act as an advocate for the customer internally, ensuring deadlines are met, products are delivered to specification, and commitments are fulfilled on time.Customer Onboarding: Assist new regional customers in onboarding, ensuring a smooth transition with setup guidance and support resources tailored to their regional needsOrder and Delivery Oversight: Monitor customer orders, coordinate with logistics and production, and ensure timely delivery and communication.Issue Resolution: Handle and resolve customer complaints concerns in a timely and professional manner.Cross-Functional Coordination: Collaborate with sales, engineering, technical support, logistics, and production teams to ensure customer needs are met and exceeded expectations.Performance & Improvement: Execute on defined KPIs and contribute to continuous improvement initiatives aimed at maximizing service levels and customer experienceDocumentation: Maintain accurate records of customer interactions, issues, and resolutionsParticipate in annual customer business review meetingsExpedites backorders and process customer returnsUse SAP, Hubspot, Power BI, and CRM systemsTrain new team members on Hubspot, Order Management and CRM reporting Lead on all international shipmentsAppointed lead for inventory project to obtain an accurate count of our products at one of our facilities
EDUCATION
Cleveland State University
Bachelor's degree, Public management
Cleveland State University
Bachelor's degree, Political Science
Bowling Green State University
Master's degree, Business Administration, Management and Operations
Saint Joseph Academy
High School
Trinity High School
High School Diploma
ABOUT CHRISTINE SIY
I am a charismatic and passionate individual with the drive to pursue a career in public policy, immigration law or international trade. I am optimistic about the future and am confident in my ability to problem solve and effectively complete tasks. I hope to: grow as an individual, enhance my skill set, and gain more experiences in my professional career.
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