Christine Sesser
Assistant Vice President, Senior Experience Owner Casualty, Litigation, Subrogation & Contact Center @USAA
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WORK HISTORY
Assistant Vice President, Senior Experience Owner Casualty, Litigation, Subrogation & Contact Center @USAA
Tampa, FL, US
Visionary leader accountable for driving the strategy, direction, and performance of complex member experiences and business deliverables across all channels. I specialize in creating world-class member and employee experiences, fostering exceptional service, and building lasting relationships. My expertise lies in leveraging cutting-edge technology, including data & analytics, modeling, and Generative AI, to drive faster outcomes and deliver seamless, needs-driven experiences consistent with strategic intent. I excel at collaborating across business lines and with third parties, while partnering with executives to ensure future-ready requirements are met.
EDUCATION
California State University San Marcos
Liberal Studies
ABOUT CHRISTINE SESSER
As a passionate and visionary leader in the property and casualty insurance industry, I am dedicated to driving operational excellence and delivering world-class member and employee experiences at USAA. I lead diverse teams across multiple geographic locations, overseeing large-scale and complex claims experiences. My accountability spans delivering exceptional member service, ensuring accurate claims outcomes, managing expenses, fostering employee engagement, and upholding stringent quality, risk, and compliance standards.I am adept at executing and influencing claims strategies and plans, inspiring high-performing teams, and nurturing talent through hiring, developing, and coaching claims leaders to achieve consistent results. My leadership fosters a culture of accountability and drives business objectives by creating conditions for success, removing obstacles, and championing change. I am deeply committed to serving our members by providing appropriate and innovative solutions in auto claims operations, always aligning with USAA\'s mission, values, and culture.My expertise lies in leveraging cutting-edge technology to accelerate outcomes and enhance operational effectiveness. I integrate data & analytics, sophisticated modeling, and Generative AI to drive faster results, optimize processes, and increase efficiency. Through deep collaboration with internal business lines, external partners, and executive leadership, I ensure seamless, needs-driven experiences that are both future-ready and aligned with strategic intent. I am experienced in interpreting and utilizing data for informed decision-making, demonstrating strong leadership, initiative, customer service, and comprehensive claims handling skills. I am passionate about building business solutions that not only meet current demands but also anticipate future industry shifts and competitive landscapes.
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