Christine Romero
Director of Sales and Education @Refinedmd
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WORK HISTORY
Director of Sales and Education @Refinedmd
Los Gatos, CA, US
CORE STRENGTHS • Robust training and leadership skills • Highly effective communicator; Public speaking • Intuitive / Intrinsic people skills • Elevated conceptual and artistry skills • Forward thinker and strong analytical skills • Management and administrative skills • Customer relations and sales background • Coaching, mentoring and training skills • Project management and event planning experience • Time management and organizational skills • Manage a team of 18 including front concierge team, medical assistants, patient care coordinators and providers. • Ensure consistency and quality of service for all clients from initial contact to ensure a best in class 360 customer service experience. • Oversee practice and partners with responsibility of coaching and developing customer service, service education and sales training. • Evaluate training needs while creating and conducting workshops and one-on-one consultations for support. • Facilitate and coordinate high caliber trainings as well as monthly team and practitioner meetings. • Collaborate with owners to asses and plan for the needs of business in achievement of business sales and plan. • Recruit, hire and onboard and ensure success of new hires within the practice. • Liaison between the owners and the team to create a dynamic and successful work environment. • Uses intuitive judgement, experience and insight to ensure that all surgical cases are scheduled according to best practice standards. • Manage all surgical consultations from scheduling to closing while delivering best in class service and support to clients. • Create programs within the organization to aid business development and organization. • Partner with various departments to strategize on business opportunities, ideation and recruitment strategies. • Coordinate, plan and execute company sponsored educational events.
EDUCATION
West Valley College
Associate's degree
SKILLS
ABOUT CHRISTINE ROMERO
As the Director of Sales and Education at RefinedMD, I lead a high-performing team dedicated to delivering exceptional customer experiences and advanced aesthetic treatments. With over 21 years of leadership experience in the beauty and wellness industry, I specialize in developing people, building culture, and driving results through strategic training, operational excellence, and customer-centric innovation. One of my greatest strengths is my ability to build meaningful, lasting relationships—with clients, colleagues, and teams alike. I take pride in delivering 5 star customer service and creating personalized experiences that foster trust, loyalty, and satisfaction. I believe that true excellence in customer care goes beyond transactions—it\'s about understanding needs, anticipating challenges, and delivering value at every touchpoint. My core strengths lie in coaching and empowering teams, designing impactful education programs, and aligning people and processes to achieve organizational goals. I’m passionate about inspiring excellence in service, artistry, and product knowledge, and I bring a deep understanding of what motivates teams and builds long-term customer loyalty. A confident communicator and dynamic facilitator, I excel at delivering engaging presentations, leading high-impact training, and guiding cross-functional projects from concept to execution. I pair creativity with data-driven strategy to plan successful events, lead growth initiatives, and foster a strong, values-driven workplace culture. Above all, I’m a forward-thinking leader and lifelong learner, committed to evolving with the industry and contributing to meaningful, people-focused innovation.
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