Christine A.
Information Technology Operations Manager @London Hydro
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WORK HISTORY
Information Technology Operations Manager @London Hydro
London, ON, CA
Provided strategic leadership for IT infrastructure and operations, managing a team of 5 across various domains. • Translated business priorities into actionable IT strategies, ensuring alignment with organizational goals. • Defined KPIs and performance metrics to enhance service delivery and customer satisfaction. • Drove enterprise-wide initiatives in cybersecurity and digital transformation for long-term resilience.
EDUCATION
University of Maine at Presque Isle
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Maine at Presque Isle
Master's degree, Organizational Leadership
ABOUT CHRISTINE A.
A visionary leader and lifelong learner, I take a holistic, systems-thinking approach to every challenge—transforming complex problems into strategic opportunities that elevate people, platforms, and performance.With over a decade of hands-on experience across Unified Communications, VoIP engineering, and IT operations, I’ve grown from a desktop support intern at Expedia to a Senior UC Engineer supporting users nationwide. Along the way, I’ve led multi-campus telecom environments, scaled platforms like RingCentral, NICE inContact, and Genesys, and driven critical integrations with Salesforce, Microsoft Dynamics, and Freshservice.Whether optimizing call flows, automating workflows, or mentoring others, I’m known for bridging the gap between technical depth and human-centered design. I’m passionate about building resilient systems, streamlining collaboration, and fostering team empowerment. I thrive in environments that value innovation, work-life balance, and flexible growth paths—and I\'m actively seeking leadership opportunities where I can make a lasting impact.Let’s connect and shape the future of communications together.#UnifiedCommunications #ITLeadership #VoIP #TeamEmpowerment #Automation #DigitalTransformation #ContinuousLearning #Innovation #StrategicGrowth #ChangeManagement
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