Christine Miller
Director, Technology and Analytics - Patient Service Center @Johnson & Johnson
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WORK HISTORY
Director, Technology and Analytics - Patient Service Center @Johnson & Johnson
Pittsburgh, PA, US
Technology and Analytics lead for developing innovative solutions for agents, patients, and providers support J&J Product Launches including Tremfya and Imaavy.• Assembled and cultivated a high performing product management team that translates agent, patient and provider workflow needs into Salesforce, Genesys, and CPR+ Rx technology solutions.• Formed the PSC Hub & Pharmacy analytics and insights team that delivers on demand information used to reduce enrollment turnaround times and improve speed to therapy.• Led technology team through requirements, UAT, and implementation of Tremfya UC & CD, Imaavy, and upcoming Oncology launches.• Effectively partnered with workflow SMEs and technical vendors to identify innovative technology solutions e.g, AI opportunities that drive operational and fiscal efficiencies.• Recipient of Be the Change award for launching an innovative PSC hub solution in less than a year.• Established technology release strategy and criteria for the successful launch of new products and features.
EDUCATION
Wheaton College (MA)
Bachelor of Arts (B.A.)
Texas A&M University-Corpus Christi
MBA
ABOUT CHRISTINE MILLER
Specialties: Subscription and Loyalty Programs, Enterprise Solutions, Program Operations,…
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