Christine Mara
Seeking a Position in POS Systems Support / Applications Support / Customer Success in the Retail or Hospitality Industry
- Role
- Customer Care Specialist at David Yurman
- Location
- Oak Ridge, NJ, US
- LinkedIn followers
- 500 followers
About Christine Mara
Crystal Springs Resort leverages advanced reservation systems to ensure seamless booking experiences and drive guest satisfaction. Proficiency
Experience
Customer Care Specialist
Aug 2025 — Present · US
Provide prompt, warm, and professional service via phone and email-Resolve customer issues with a focus on first-contact resolution and customer satisfaction-Accurately manage order entry, updates, and product inquiries-Support after sales requests, including repairs and service follow-ups-Uphold policies and procedures for both ECommerce and retail store support -Maintain detailed and accurate customer records -Identified opportunities to enhance the customer experience -Proficient in the use of SalesForce and Microsoft Office
Education
Bergen County Vocational Technical High School
Diploma, Drafting and Design
Fashion Institute of Technology
Fashion Design
Skills
- Pos
- Income Statement
- Store Management
- Microsoft Word
- Team Leadership
- Human Resources
- Outlook
- Microsoft Office
- Management
- Team Building
- Technical Support
- Retail
- Databases
- Consumer Products
- Troubleshooting
- Program Management
- E-Commerce
- Microsoft Excel
- Powerpoint
- Merchandising
- Training
- Market Planning
- Website Development
- Software Documentation
- Windows
- Sourcing
- Purchasing
- Accounting
- Vendor Management
- Process Improvement
- Inventory Management
- Invoicing
- Inventory Control
- Hiring
- Forecasting
- Strategic Planning
- Project Planning
- Data Analysis
- Report Writing
- System Administration
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