Christine M. Bizzaro
Retail Training & Development Specialist @East Cambridge Savings Bank
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WORK HISTORY
Retail Training & Development Specialist @East Cambridge Savings Bank
Oversee new hire training process. Develop and conduct new hiring training programs to include transaction processing, new account opening, product and services knowledge, account maintenance while applying all compliance requirements, policy and procedure. Monitor and evaluate new hire progress. Conduct follow up assessments to ensure consistency and improve the customer experience.Conduct needs assessments to determine skills gaps throughout the Banking Centers. Determine the most effective training method and implement education programs virtually or in-person as needed. Recommend, develop and execute initial and ongoing training programs to enhance Customer Experience skills, sales techniques and compliance with regulatory and operational requirements, established policies and procedures. Responsible for ensuring the Retail Division’s policies and procedures reflect current practices and regulations. Conduct timely training to communicate changes to ensure consistency throughout the Retail Division. Develop, update, and maintain all written procedures to ensure adherence to policies, procedures, and regulatory requirements.Create and maintain job aids, materials, and procedures for current and new products or services. Conduct monthly training sessions using various training methods to engage employees, including hands-on and interactive activities. Manage and conduct components of the Retail Training Plan; recommend modifications based on business needs.
EDUCATION
New England College of Business and Finance
Business Administration and Management
SKILLS
ABOUT CHRISTINE M. BIZZARO
I am an outgoing and enthusiastic banking professional with a passion for helping people.…
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