Christine Kowalczyk

About Christine Kowalczyk

Visionary technology executive with over 25 years of experience driving digital…

Experience

1. Senior Vice President, Unified Communications

   Northern Trust

   Jan 2024 — Present

   Core Expertise• Platform Architecture: Contact Center, Enterprise Voice, Trader Platforms, SIP/Voice, Fax Messaging• Cloud Strategy: 8+ years leading enterprise cloud adoption (AWS, Azure, Webex) for UC, CCaaS, and Faxing• Compliance & Security: Specialized in regulated industries (e.g, financial services), ensuring robust legal and regulatory adherence• UC Ecosystem: Avaya, Cisco, Microsoft interoperability, APIs, and lifecycle management• Operational Excellence: Advanced ITSM (incident, problem, change management) and network/cloud protocols• Strategic IT Background: Extensive experience in Telephony, Contact Centers, Advanced E911, Mobility, Facilities/Infrastructure, Application Integrations, and Lifecycle Management for operational excellence.Leadership Impact• Modernized global UC/CC platforms, optimizing workflows with AI, automation, and Agile/ADO methodologies• Scaled hybrid and cloud deployments, ensuring high reliability, security, and cost efficiency• Built high-performing teams and strategic vendor partnerships to drive organizational alignment• Serve as a liaison between business stakeholders and global IT support organizations, fostering strategic partnerships and alliances.• My adaptability enables me to thrive in new roles, adopt emerging technologies, and lead global teams through complex projects. Committed to integrity and partnership.

Education

• Elmhurst University

  Bachelor's Degree

• DePaul University

  Project Management Certification

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (M.B.A.)

Skills

• Cross-Functional Team Leadership
• IT Management
• Information Technology
• Business Partner Relations
• Application Lifecycle Management
• Troubleshooting
• Process Improvement
• Vendor Management
• Technical Support
• Ivr
• Call Center Architecture
• Team Leadership
• Negotiation
• IT Service Management
• Change Management
• Voice & Data Convergence
• Networking
• Strategic Planning
• Telephony
• Wireless
• Cisco Technologies
• Best Practices
• IT Business Management
• Resource Allocation
• Broadband
• Management
• Avaya Technologies
• Application Infrastructure Design
• Telecommunications Management
• Avaya
• Telecommunications
• Call Center Technology
• Call Centers
• Ip
• At&T Business Direct
• Managed Services
• Integration
• Project Management
• Service Provider Networks
• Voip