Christine Kelliher
Senior Problem Manager
- Role
- Senior Problem Manager at DraftKings Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Christine Kelliher
I\'ve taken the lead in spearheading problem management and technology experience…
Experience
Senior Problem Manager
Jul 2024 — Present · Boston, MA, US
Responsible for continuously refining the Incident Response Process, collaborating with management to update roadmaps and priorities, and standardizing processes to enhance efficiency. Leads complex projects autonomously, upholds engineering standards, and leverages expertise in monitoring tools. Excels in stakeholder communication, identifies and addresses process inefficiencies, meticulously documents incident details, facilitates thorough Root Cause Analysis, and analyzes data to shape future technology strategies.
Education
Curry College
Information Technology
2013 — 2017
Skills
- Customer Service
- Windows
- Research
- Powerpoint
- Microsoft Excel
- Troubleshooting
- Html5
- Time Management
- Social Media
- Public Speaking
- Windows 7
- Higher Education
- Databases
- Microsoft Powerpoint
- Microsoft Word
- Social Networking
- Access
- Cascading Style Sheets (Css)
- Microsoft Office
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