Christine Hill
Customer Experience Council Co-chair @The Conference Board
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WORK HISTORY
Customer Experience Council Co-chair @The Conference Board
New York, NY, US
EDUCATION
Indiana State University - College of Business
Bachelor of Science (B.S.), Marketing with Market Research and Advertising Focus
SKILLS
ABOUT CHRISTINE HILL
Customer Experience Thought Leader. Engaging Speaker. Movement Mobilizer. With a passion for improving experiences for customers and employees combined with over 20 years of corporate experience, opportunities have required a mix of discerning strategic thinking, extensive situational leadership, strong learning agility and motivational implementation. In each position, Christi has quickly connected with diverse team members, inspiring common vision as a strong cross-functional leader, refusing to accept status quo as our best to consistently deliver top results-Currently responsible for the development of the corporate customer experience (Cx) strategy and maturity plan, I am passionate about leveraging organizational understanding and application for employees, embedding Cx as part of a corporate brand and culture. This requires tailored interactions leading to integrated efforts. From creating a common understanding to establishing customer experience governance to integrating Cx into key decisions, measures, and processes with related changes in communications, training and performance management, a holistic approach must be considered with prioritized actions mapped to achieve the full impact of a customer experience - for customers and the business.Previous roles in customer engagement, channel development, marketing operations, market research and affiliate P&L along with strong interpersonal skills and comfort in ambiguity, all built a strong foundation to create change at the enterprise level. Balanced and stretched by an eye to environmental context and grounded by a deep set of personal values, I embrace challenges and seek those that generate greater common good.Keynote, Emcee, Moderator and Subject Matter Expert for groups of ten to
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