Christine Giraud Kick

Service Consultant @Cpi

Northeast, NY, US

Implemented advisor processes: selling, communication, consistently updating the customer & redelivery• Multi Point Inspection (Video), Identifying areas in the video process that can be improved resulting in better ROI & CSI• Technician processes: Fix it right the 1st time, identifying opportunities to create more consistency with checks and balances enabling the service departments to identify potential issues before the vehicle is redelivered to the customer• Parts processes, stocking, obsolescence, wholesale, mobile-van stocking, Fleet, Etc. • Track Shop Proficiency, Average RO Duration to ensure improvement throughout the department• Mobile Service, work with dealers to create efficiency, Pre mapping routes ensuring a higher RO count resulting in higher profitability• Focus on high volume fleet service accounts using Mobile Service Vans and adding heavy truck department hours resulting in a 1st shift & 2nd shift• Service BDC – Focus on driving traffic to the store and following up to making sure that the customer had a great experience• Mobile Service, work with dealers: helping to create a sales role creating new Fleet & Mobile Van business. • Separate Fleet accounts on van route to become more efficient by using zip code mapping to make sure the mobile units are not zig-zagging around the target areas, ensuring a higher RO count resulting in higher profitability• Service BDC – Creating Mobile Service opportunities keeping the units on the road completing ROs. Focus on driving traffic to the store and following up making sure that the customer had a great experience

Hofstra University

Bachelor's degree, Social Sciences

Hofstra University

Bachelor of Arts - BA, Social Sciences

Hofstra University

Bachelor of Arts (B.A.), Social Sciences