Christine Gafgen

About Christine Gafgen

Cyber Security Director with a strong background in Incident Response, Forensics, Vulnerability Management, Security Tool implementation and process development. Experienced managing global Security and Network Operations Centers and Service Desks. Highly skilled in cyber security investigations, SOX, SOX2, ISO audits and continued service improvement.

Experience

1. Director Information Security

   Synchronoss Technologies

   Jan 2021 — Present · Bridgewater, NJ, US

   Lead a team of Security Analysts and Engineers located in the US, India and Ireland responsible for the monitoring and investigation of security events/incidents, Vulnerability Management, Patch Management and Security tools.• Direct the day to day activities of the Security Operations center (SecOps) • Responsible for the investigation and remediation of all security events and incidents.• Implementation of SIEM, which includes developing and maintaining relationship with MSP• Escalation point and advisor on all cyber incidents. • Represent Security on Change Advisory Board. • Direct cyber table top and purple team exercises. • Research new vendors and tools. Manage Proof of Concepts (POC).• Responsible for the review and development of all SecOps processes and policies.• Responsible for ensuring vulnerabilities are corrected within the SLA• Develop and manage annual budget• Represent SecOps to Senior Level Management providing status on projects, threats and incidents• Monitor team performance to ensure proper response and processes are followed.• Develop annual roadmaps for team and report on progress• Develop team goals to align with CISO • Provide monthly metric reporting.

Education

• University of Phoenix

  Business Administration, Management and Operations

  2003 — 2005

Skills

• Program Management
• Itil
• Outsourcing
• IT Strategy
• Cross-Functional Team Leadership
• Process Improvement
• Service Delivery
• Managed Services
• Project Delivery
• Team Leadership
• IT Management
• Service Management
• Project Management
• IT Operations
• IT Service Management
• Business Process Improvement
• Security
• Pmo
• Incident Management
• Voip
• Integration
• Vendor Management
• Networking
• Network Design
• Troubleshooting
• Sla
• Cisco Technologies
• Data Center
• Management
• Unified Communications
• Vpn
• Ip
• Service Desk
• Firewalls
• Infrastructure
• Switches
• Information Technology
• Routers
• Leadership
• Disaster Recovery