Christine Fitzpatrick

Claims Manager @Mchutchison

Research claims through analysis of documentation, photos, bills of lading and any other pertinent information required to validate claim requests.Identify claim trends across customer base and suppliers. As trends are identified, work to pinpoint root cause and corrective action plans to reduce or avoid re-occurrence.Provide regular notifications and reminders via email and social media to sales staff to ensure claims are reported within vendor deadlines to reduce company losses Liaise between sales staff, customers and vendors to ensure credit requests are processed and resolved in a timely manner.Build and maintain strong partnerships with vendors and customers. Maintain ongoing communication with all relevant parties.Create PowerPoint guides and other documentation as needed for new hires and existing sales staff to ensure claims are accurate and complete in NAV and delivered to vendors promptly to avoid delays in resolutionAssist accounts payable department to resolve customer accounts in arrears by researching invoice discrepancies on unreported claims and historical claims.Record Keeping- Maintain database of all claims and associated documentation to allow for accurate reporting to auditors and year-end analytics