Christine Esposito
Account Manager - Customer Service Representative @Discover
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WORK HISTORY
Account Manager - Customer Service Representative @Discover
New Castle, DE
Utilize a friendly & helpful demeanor to provide a refreshing customer service experience for potential card members in an inbound call center environment serving as the first point of contact for potential card members• Selected for the SCRA team to facilitate military benefits for our active duty military service members• Adhere to compliance with the Federal Fair Credit Billing along with Discover Customer Service policies and procedures.
EDUCATION
Sayreville War Memorial High School
High School Diploma, AP coursework; Co-operative Education
Delaware Technical and Community College
Human Services, General
SKILLS
ABOUT CHRISTINE ESPOSITO
Exceptional recruiter/employment coach with superior administrative secretarial skills (type: 80 wpm, data entry kph). Strong communication skills (written and verbal) with experience in public speaking, creating and facilitating workshops and presentation for training, sales and marketing organizations. Sound analytical skills with the ability to prioritize and multi-task. Dedicated team player able to work independently as well as effectively lead projects. Active listener with influential negotiation skills for resolving conflicts as a win-win situation. Creative thinking skills utilized in discovering solutions to overcome obstacles. Software: MS Word, Excel, Access, Outlook, PowerPoint, SAP, ORION, COMPAS, Bullhorn/Sendouts, DCIS II, SPARQ, WordPerfect, Lotus.
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