Christine Erb

Settlement Analyst @Lamb Weston

Boise, ID, US

Execution of trade rebate claims can include manual entry of claims or ensuring electronically sent claims have system exceptions resolved and feeding accurately into ERP system.Review, research and resolution of customer disputes.Validate trade/rebate claims in trade promotion management tool against valid contracts and promotions. This includes heavy audits of double dips and duplicated invoices for repayment by customers.Review and resolve exception reporting for contract system download and trade claim system errors in compliance with SOX controls.Accurate and timely communication of Operator Programs to distributors.Collect back up on customer portal, Bank portal, group mailbox, workflow, and other dispute data sources to complete dispute information.Coordinate with internal and external stakeholders for missing information required to validate the disputes (Sales, BU Finance, Customer Operations and Credit).For valid claims and uncashed checks, work with accounts payable for processing and resolution.Responsible for coordination of new customer ACH setup as outlined in the Vendor Database Management Policy with sales and customer.Adhere to KPI’s (Key Performance Indicators) for dispute & claim processing by managing a specific dollars, days, and quantity threshold. Expectation is to resolve & process all disputes or claims timely before month end report outs.Follow SOX audit compliance to ensure accuracy when reviewing, processing, and exercising independent decisions on matters that affect the business.Monthly touch points with customers on optimization, timely claims, trends, and any other relevant topics or concerns. It is important that there is a consistent relationship with all customers for ease of processing.Other Duties as assigned to support the business.