Christine Darnell
Operational Excellence Manager @Availity
Signup · Get unlimited contacts
WORK HISTORY
Operational Excellence Manager @Availity
Manages the client services training team, quality analyst team, operations support analysts, and workforce management. Cost savings initiatives for client services, health plans, and product teams from reduced manual work or metrics reduction Drives strategy decisions and change management for process improvements that affect client services and users on Availity. Yellow Belt Lean Six Sigma certifiedNPS (net promoter score) management and voice of the customer stakeholder Project manager for implementations for the contact center and the accompanying support operations.
EDUCATION
University of Florida - Warrington College of Business
Bachelor of Science in Business Administration, Marketing
SKILLS
ABOUT CHRISTINE DARNELL
Motivated, detail-oriented, and collaborative operational excellence manager driving value in healthcare technology. Rapidly promoted to management roles in customer service, I have led teams of 150+ individuals focused on supporting self-service tools on the Availity platform. Exceptional skills in leadership and healthcare knowledge.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.