Christine Danielson Works
Vice President, Customer Success
- Role
- Vice President, Customer Success at Smarsh
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Christine Danielson Works
Leadership skills that include department management, mentoring, team building, interpersonal skills and coordination of interdepartmental disciplines. Extensive experience in leading Customer Success Teams as well as overseeing projects through the full lifecycle, including initial requirements gathering, scope design, resource allocation, web-based and internal application development, trouble shooting technical issues, implementation, quality assurance, and documentation of client needs. Excel within highly competitive environments where leadership skills are the keys to success.Specialties: Customer Success, Project Management, staff development and management and sales support.
Experience
Vice President, Customer Success
May 2024 — Present · Portland, OR, US
Leading team of Customer Success Managers for Smarsh Corporate Business Unit, focusing on revenue forecasting and customer adoption.• Focused on strategies to reduce churn and increase customer engagement.• Collaborate with cross-functional teams to drive product and service adoption, resulting in improved customer satisfaction.
Education
Warner Pacific University
Bachelors, Business
1990 — 1992
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