Christine Cummins

About Christine Cummins

I’m a sales and client engagement leader who thrives at the intersection of customer experience, operational execution, and business growth.Today at CSG, I partner with large, complex organizations to reimagine how critical customer communications—billing, statements, letters, and digital touchpoints—can do more than inform. My focus is on turning everyday communications into meaningful engagement opportunities that improve customer satisfaction, reduce cost, and unlock new revenue.[office.com]I work closely with executive stakeholders across sales, delivery, product, and operations to bring practical solutions to life—ranging from print and mail modernization to digital billing experiences, marketing services, and customer journey improvements. I’m known for translating business goals into clear, executable strategies and for staying hands‑on through delivery to ensure results actually stick.[office.com]Before CSG, I built a strong foundation at Boys Town and Oriental Trading Company, where I developed a deep appreciation for operational excellence, customer trust, and brand stewardship. Those experiences shaped my belief that the best customer experiences are built through discipline, empathy, and attention to detail—whether you’re supporting a nonprofit mission or a national retail brand.Across my career, I’ve been most energized by:Building trusted, long‑term client partnershipsSimplifying complex problems into clear next stepsAligning cross‑functional teams around a shared outcomeDriving change that delivers both customer and business valueIf you’re passionate about improving customer experience, modernizing communications, or turning operational touchpoints into strategic assets, I’m always happy to connect.

Experience

1. Executive Director of Business Development

   CSG

   Jan 2018 — Present · Omaha, NE, US

   Increasing customer experience of client\'s end-users across a diverse set of traditional and digital channels including print, SMS/text, email and web.

Education

• University of Nebraska at Omaha

  BSBA, Business, Marketing and Advertising

  1989 — 1992

• University of Nebraska-Lincoln

  Bachelor of Science (B.S.), Business Administration

  1988 — 1989

• University of Nebraska at Omaha

  Mini MBA Certificate

Skills

• Sales
• Print Production
• Database Marketing
• Database Management
• Solution Selling
• Direct Mail
• Advertising
• Promotions
• Salesforce.com
• Marketing Strategy
• Account Management
• Direct Marketing
• Negotiation
• Digital Media
• Strategy
• Digital Marketing
• Integrated Marketing
• Marketing
• Management
• Strategic Partnerships
• Training
• Lead Generation
• Product Marketing
• Competitive Analysis
• B2b
• Email Marketing
• Product Management
• Customer Acquisition
• Marketing Management
• Customer Retention
• Database Admin