Christine Carl
Head of Product Management & Global Applications | Delivering Global Software, Hardware & Service Desk Excellence
- Role
- Director of Product, Applications & Support at Service Express
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
Experience
Director of Product, Applications & Support
Aug 2021 — Present · Grand Rapids, MI, US
Built and led a high performing global team of Directors, Managers, and 50+ employees across Hardware, Helpdesk, Product Management, Business Applications, Engineering, DevOps, System Admin, DBA, and Support functions.• Led the globalization and architecture patterns of an in-house developed ERP system, enabling multi-entity and multi-currency to scale international operations.• Delivered enterprise implementation of scalable third-party platforms (ServiceNow, ADP, MicrosoftDynamics, Salesforce) to aligned business partners, supporting revenue growth from $100M to $360M in five years.• Provide best-in-class helpdesk support to global employees and Executive Team. AD, laptop and mobile deployments for 100 new hires per year. Manage hardware refreshes.• Executed multiple projects with 20% IRR, having direct EBITDA impact, aligning with private equity value creation targets and enabling a successful transition to Warburg Pincus.• Led 10 M&A integrations, resulting in a $52M EBITDA impact.• Led an annual $5M innovative capital budget, balancing innovation with cost efficiency and ROI.• Introduced and scaled Agile practices and PI Planning across departments, increasing product deliveryreliability to 90–110% of commitments.• Partnered closely with security and finance leads on annual audits including SOC compliance, financialcompliance, and private equity due diligence.• Provided technical oversight of architecture, DevOps, and tech stack evolution, including CI/CD,containerization, and orchestration strategies.• Led major hardware upgrades and patching, including Windows 10 to Windows 11 upgrade for 500 users.• Drove a 0 vulnerability posture for customer facing applications through continuous security and compliance enforcement.• Led enterprise wide process mapping to drive operational efficiency, system standardization, and scalable Lead to Cash business processes, projected to have a $5M EBITDA impact.
Education
Central Michigan University
Bachelor of Science - BS
2011 — 2013
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