Christine Canfield

About Christine Canfield

With a background in sales, customer experience, and engineering, my professional journey has been shaped by a relentless passion for driving results through data-driven strategies and process excellence. Consistently exceeding revenue targets and fostering exponential growth, I am known for architecting sales operations that leverage cutting-edge technologies and ignite transformative shifts from reactive to proactive customer engagements.I am dedicated to amplifying underrepresented voices and pushing boundaries as a leader. With poise, emotional intelligence, and clear guidance in times of uncertainty, I empower others, drive bold decisions, and confront challenges decisively.Career Highlights: Leading teams to the forefront of innovation and new technology adoption, resulting in 210% increase in pipeline and 70% bookings growth. Promoting a dynamic team culture that propels members toward high performance and goal achievement, coupled with transparent leadership built upon trust and accountability, resulting in career advancement opportunities and low attrition of top performers. Cultivating a coaching mindset with my leaders and creating playbooks to drive execution at scale. Transitioning 600+ global office-based employees to remote work in one week to ensure uninterrupted service during the pandemic.Digitally transforming selling focus by implementing technology platforms (Gong, Outreach) to increase seller productivity and shorten opportunity to revenue conversion.Academic Achievements:I have a BS in Industrial Engineering from Lehigh University, an MBA from Villanova University, as well as PMP and Lean Six Sigma Black Belt certifications. I am currently pursuing a certification in \"AI for Decision-Making: Business Strategies & Applications\" from the Wharton School of Business.Areas of Expertise:Revenue Growth | Sales Innovation | Data-Driven Leadership | Business Transformation | Change Management | B2B Sales Management | Project Management | Performance Management | Global Leadership | Customer Operations | Customer Experience | SaaS

Experience

1. VP, Sales Acceleration

   Zendesk

   Nov 2023 — Present

Education

• Lehigh University

  BS Industrial Engineering

  2000 — 2004

• Villanova University

  Master of Business Administration (MBA)

  2014 — 2016

Skills

• Program Management
• Lean Manufacturing
• Management
• Manufacturing
• Sap
• Change Management
• Sap Products
• Project Management
• Product Development
• Black Belt
• Value Stream Mapping
• Process Improvement
• Dmaic
• Operational Excellence
• Leadership
• Continuous Improvement
• Cross-Functional Team Leadership
• Training
• Six Sigma
• Business Process Improvement