Christin Brooks

Program Manager, Business Development & Renewables @Tennessee Valley Authority

Provide customer service and account management for customers through strategic account planning, project management and program delivery • Facilitate successful contract negotiations • Resolve and manage complex customer issues • Clearly communicate solutions with tact and sound judgment • Identify, develop, and maintain key relationships in the communities • Lead cross functional teams like Virtual Solar Education and Voice of the Customer • Adept at creating and presenting executive packages • Participate in LEAN and Six Sigma trainings and routinely look for processes to apply LEAN concepts • Devise creative solutions for critical customer needs • Participate in pilot tests and revise programs based on feedback and results • Establish milestones and objectives based on input from stakeholders • Facilitate workshops and conduct one-on-one training to educate external and internal partners • Identify program obstacles and communicate possible impacts to team