Christina Zion

Msc Srmsr Ii @Redwood Credit Union

Napa, CA, US

Answer the telephone within established performance and service guidelines.Complete phone transactions accurately and quickly.Disseminate and provide education of lending, CUSO and membership information to members.Respond with accurate information to Members\' questions or transfers them to the appropriate department or person for further assistance.Research Members\' problems and complaints and respond with accurate information to Members\' questions through oral and/or written communication, or by directing them tothe appropriate department or person for assistance.Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.SalesAttain individual and departmental goals and objectives as established in the MSC performance standards.Cross-sells Credit Union products and services.SupportPost and balance daily work and maintain proper documentation.Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.Compile data and complete work related to departmental reports.Maintain files, post records, make and check routine calculations.Perform all functions in a security conscientious manner.Knowledge, Skills and AbilitiesKnowledge of modern office methods, practices and procedures.

Michigan Technological University

Kinesiology and Exercise Science